PRIVACY POLICY
Positive7 is committed to respecting your privacy and protecting your personal information
Positive7 is committed to protecting your privacy. Indeed, we attach particular importance to protecting the personal information you share with us and we strive to maintain your trust in this regard.
When you do business with us, we need to collect some personal information about you such as your name, email address, and mobile number. This information is used, for example, to process your booking and travel arrangements and purchases. Some of this information is shared with our trusted partners such as hotels, airlines, and railways at the time of bookings.
This privacy policy (from now on the “Policy”) explains how we collect, use and protect your personal information.
This Policy applies to all personal information we process about you when you do business with us, purchase or use our services, visit our website or otherwise interact with us.
Please refer to the “How to Contact Us” section if you have any questions, comments, or requests regarding the Policy or your personal information.
Our full Policy can be accessed below.
Full Privacy Policy
Our commitment
We have developed and implemented internal policies and procedures designed to provide adequate protection of the personal information in our possession and we review these on a regular basis.
We educate our employees about the importance of protecting personal information by providing them with training on this topic and by issuing directives outlining their roles and obligations in this regard.
We take reasonable measures to ensure that our agents, mandataries, representatives, and employees comply with the privacy policy.
What is considered personal information?
Personal information is any information that identifies you or can be used to identify you. Your personal information may include, for example, your name, your contact details, or information relating to your travel itinerary (e.g. your booking reference number).
This information may be collected from you during any interactions you have with us, for example when you visit our website, make a booking, call us or send us an email or enter a contest
What personal information do we collect?
We may collect and process the following categories of personal information:
Identification
Your name, date of birth, gender, nationality, Aadhar card, etc. For minor children, we will collect their identification information along with their parent’s detail.
Contact information
Your telephone number, physical address, and email address. For minor children, we will collect their parent’s contact information.w
Booking details
During the booking process, we collect information about your booking that may include your date of travel, flight/rail reservations, and hotel reservations.
Travel details
When you do business with us, we collect and process information about your travel such as your travel itinerary, check-in information, electronic boarding pass, medical needs, special dietary requirements, and any additional assistance or preferences.
Interactions
When you communicate with us via email, online, or via social media, we store your communication and, if relevant, each attachment such as pictures and/or videos. When you contact us by telephone.
Previous bookings with us
We collect information about services we have provided to you in the past, including your previous travel arrangements (travel and other bookings), interactions, and customer feedback.
Social media
We collect information that you enter during contests or comments that you choose to share on our social media platforms. Depending on your social network settings, we may receive information from your social network provider.
Third-Party bookings
A third-party booking is when a family member, friend, or another person (hereinafter the “Third Party”) makes a booking on your behalf. This Third Party will necessarily provide us with the same personal information that we would collect from you directly to complete your booking. In such circumstances, the Third Party will have ensured that you have been made aware of the content of this Policy and that you consent to supply your personal information to us.
How do we use your personal information?
We use your personal information for the following purposes:
To provide you with our services
We may use your personal information to process and manage your booking and to fulfill your travel arrangements and purchases.
To communicate with you and keep you informed
We may need to contact you by email and/or by telephone for administrative or operational reasons.
We will also use your contact information for commercial prospecting and send you marketing communications if you agreed to receive such communications.
Your opinion is very important to us, so we may seek your feedback on our services via email, social media, or surveys.
We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you and to improve our services and experiences for customers.
To personalize and improve your customer experience
We may use the communications you exchange with us and information about how you use our website to improve our products and services and to ensure that you receive commercial communications from us that are relevant to you.
How do we keep your personal information safe
We hold your personal information in:
• computer systems;
• electronic databases;
• digital records;
• telephone recordings; and
• in hard copy or paper files.
These storage mechanisms may be managed in several ways. They may be managed or administered internally or they could be managed by a third-party storage provider with Positive7 having a contractual relationship and being either managed locally and/or overseas.
We will take all reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorized access, modification, or disclosure. The ways we do this include:
• limiting physical access to our premises;
• restricting electronic and physical access to the personal information we hold;
• having in place stand-by systems and information backups to deal with major business interruptions;
• maintaining technology security products;
• requiring any third-party providers to have acceptable security measures to keep your personal information secure; and
We maintain industry-standard technology and procedures in respect of our information management and provision of online services. Positive7 has an ongoing program of review and enhancement of its security measures. The reviews and updates address such matters as security and information management policies, processes and procedures, and technology reviews such as software, virus protection, and firewall settings.
Positive7 trains its employees and representatives in their privacy obligations, applies confidentiality obligations and provides authorized persons with user identifiers, passwords, or other access codes to control access to your personal information.
How long do we retain your personal information?
We will only keep your information for as long as we reasonably need it for the purpose it is being collected or processed under this Policy or to comply with the law.
For example, your personal information related to your booking will be retained to fulfill the specific travel arrangements you have made. Afterward, we will keep the information for a period that enables us to handle or respond to any complaints, queries, concerns, or legal procedures relating to the booking.
We will actively review the information we hold and delete it securely or anonymize it when there is no longer a legal, business, or customer need for it to be retained.
Withdrawal of consent to process personal information
When we process your information based on the consent you have previously given, you may withdraw said consent at any time.
How to contact us
If you have any questions, comments, or requests regarding this privacy policy, the exercise of your rights, or your personal information, please write to us at mail@positive7.in
We will attempt to process your request within thirty (30) days of receipt thereof. If we are unable to respond within this time, you will be notified.
Updating of this Policy
This Policy is subject to amendment, in particular, to account for the rapid evolution of the rules pertaining to the protection of personal information and privacy. This version is based on the latest update dated 28/09/2022. Any new version will automatically come into effect as soon as it is published. Therefore, please visit our website regularly for any modifications.